Dominic is the Senior Account Executive JAPAC at Emplifi, a unified CX and social media platform for enterprises. Dominic believes that all companies should be able to show genuine empathy toward their customers and gain the insights needed to meet fast-changing consumer expectations. His mission is to help brands, through the use of AI technology, close the customer experience gap by bringing together marketing, commerce, and care teams to engage, acquire and support customers at every touchpoint along the evolving buyer’s journey.

Prior to this, Dominic co-founded a startup specialising in developing mobile applications and web portals. He graduated with a Bachelor in Computer Engineering from Nanyang Technological University and a Masters in Finance from The City University of New York, School of Business Baruch College.