Mick Saunders is a successful Digital Services Success Manager with extensive experience working in a Contact Centre environment. He is responsible for the development and delivery of First Utility’s digital service vision, with a focus on introducing low-cost, digitally optimised customer journeys.
Mick is responsible for the management and ongoing development of their Social Media team, which has grown significantly in size, and has seen substantial improvements in quality and responsiveness, over the past year.
These improvements have lead to First Utility being ranked Number one for Twitter Customer Service in the Utilities Sector (April 2016) and awarded Customer Choice for 2016 by A Spokesman Said.