Personal bio:

Steven is responsible for the governance of social media including strategy processes and coordinating the various specialist teams involved in delivering customer information. He has lead innovations around bot services and using emerging technology to serve customers more effectively.

Prior to TfL, Steven worked at marketing agencies on campaigns specialising in digital comms.


TfL bio:

TfL is the public transport authority in London responsible for keeping the Capital moving on trains, buses, roads and lesser known means like journeys by foot, river and air. TfL is also a world leader in technology and data which has helped revolutionise things like payments and improved travel information.