Susan is Client Services Director at TwentyCi, responsible for all retail clients & the programmes executed across both acquisition and retention. She is the lead on all things email marketing within the agency, calling on her experience at RedEye and Butlins holidays in her career, in addition she is a member of the DMA Email Council.

Programmes are multi-channel – typically a mix of direct mail, email, mobile advertising, and social. Her passion is rooted in data & insights with her focus being on testing, true measurement & programme refinement.