• Start Time:
    09:30AM
  • End Time:
    10:00AM
  • Day:
    Day 1

Talk:

  • Customer demographics are changing, and if you have not already done so, the time has come to turn the focus to Gen-Z. This generation will dominate the customer base, as well as the job market in years to come, and despite this, when it comes to building a strategy to attract them, they almost remain a mythical creature with different consumer behaviours as well as career aspirations and expectations compared to preceding generations. At a time when CX and EX go hand in hand, don’t miss this exciting exploration of how customer experience strategy must evolve to both futureproof the workplace as well as the service.
    • Becoming a purpose-driven organisation to connect with a purpose-driven generation
    • Exploring how emerging technologies are shaping the future employee experience as well as the customer experience
    • Investing in and developing internal stakeholders to better bridge the growing skills and talent gap

Associated Speakers:

Carl McCartney

Customer Experience Director

Les Mills

Associated Talks:

04:40PM - Day 1

View Panel: The Customer Experience Era: Tools, Tech & Strategies

09:30AM - Day 1

View Attracting Gen-Z As Consumers And Employees By Setting A New Standard Of Customer Excellence

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