• Start Time:
    02:30PM
  • End Time:
    03:10PM
  • Day:
    Day 1

Talk:

  • Discussing ways to ensure that the use of AI and automation does not compromise the personal and empathetic aspects of customer interactions
  • The implementation of chatbots, personalised communications, and customer support tools that enhance the customer journey
  • Highlight the importance of collecting and utilising customer feedback to improve services and tailor experiences
  • Delve into the ethical considerations and privacy implications of using AI and automation in CX, emphasising a privacy-first approach

Associated Speakers:

Tony Palmer 

Global Director of New Partnerships

ActiveCampaign

Associated Talks:

02:30PM - Day 1

View Panel: Human-Centric Customer Experience Reimagined: AI, Automation, and the Human Element

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Jean-Pascal Amblat 

Head of Email, Mobile & CRM

Air France

Associated Talks:

05:10PM - Day 1

View How Air France Leverages Segmentation & Personalisation to Engage Customers

02:30PM - Day 1

View Panel: Human-Centric Customer Experience Reimagined: AI, Automation, and the Human Element

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Bethan Riddell

Director of Investor Marketing

S&P Global Ratings

Associated Talks:

02:30PM - Day 1

View Panel: Human-Centric Customer Experience Reimagined: AI, Automation, and the Human Element

View Full Info