fbpx
  • Start Time:
    04:30PM
  • End Time:
    05:10PM
  • Day:
    Day 1

Talk:

  • Reviewing customer experience platforms and the importance of data and insights and impact on campaigns
  • Exploring the trends in consumers in 2024 and how it translate within customer experience strategies
  • Using tools and tech to follow and improve the customer’s journey
  • The importance of automation and hyper personalisation in your customer experience strategy

Associated Speakers:

Nina Chandé

Global Procurement Portfolio Lead, Digital Marketing & Media

Unilever

Associated Talks:

04:30PM - Day 1

View Panel: The Customer Experience Era: Tools, Tech & Strategies

12:10PM - Day 1

View AI Experience: Driving Scalability through automation

View Full Info

Sophie Hornbach

Director of Global Strategic Initiatives

UNiDAYS

Associated Talks:

04:30PM - Day 1

View Panel: The Customer Experience Era: Tools, Tech & Strategies

View Full Info

Carl McCartney

Customer Experience Director

Les Mills

Associated Talks:

04:30PM - Day 1

View Panel: The Customer Experience Era: Tools, Tech & Strategies

09:30AM - Day 1

View Attracting Gen-Z As Consumers And Employees By Setting A New Standard Of Customer Excellence

View Full Info