• Start Time:
    04:40PM
  • End Time:
    05:20PM
  • Day:
    Day 1

Talk:

  • Reviewing customer experience platforms and the importance of data and insights and impact on campaigns
  • Exploring the trends in consumers in 2024 and how it translate within customer experience strategies
  • Using tools and tech to follow and improve the customer’s journey
  • The importance of automation and hyper personalisation in your customer experience strategy

Associated Speakers:

Carl McCartney

Customer Experience Director

Les Mills

Associated Talks:

04:40PM - Day 1

View Panel: The Customer Experience Era: Tools, Tech & Strategies

09:30AM - Day 1

View Attracting Gen-Z As Consumers And Employees By Setting A New Standard Of Customer Excellence

View Full Info

Abdul Khaled

Head of Digital | Customer Experience & Digital Products

E.ON Next

Associated Talks:

05:20PM - Day 1

View Navigating the Future: A Journey Through CX Transformation for Customer-Centric Excellence

04:40PM - Day 1

View Panel: The Customer Experience Era: Tools, Tech & Strategies

View Full Info