Digital Experience & eCommerce Strategy

We find ourselves at a transformational point in technology. Recent improvements in AI has pushed existing technologies to reach beyond their original limitations and stretch the bounds of possible. In this session, we’ll explore the impact of AI on modern digital experiences. We will demonstrate how you can streamline and simplify complex tasks for your customers and employees by marrying existing chatbot and personalization technology with generative AI.  You’ll walk away with real-world applications of the technology that you could implement today.

Learn how modern marketing science gives marketers a better understandng of how marketing works in the mind of the consumer, and the principles and techniques you can employ to make your digital marketing even more effective.

• Diving into the  digital experience trends marketers need to take notice of in 2023
• What does a “Good” digital experience look like in 2023?
• Exploring strategies of creating a seamless digital experience
• Tools and Tactics to impact the customer’s experience online

Join Alida, a Community-centred CX software provider, and Verve, a global insights consultancy, to discover how digital insights Communities can boost customer loyalty and enhance your digital experiences. Through real-world examples, learn how these Communities foster engagement, personalization, and authentic connections.
Don’t miss this engaging Fireside Chat  that will inspire you to harness the insights from your most valued customers and potential customers to propel your brand’s success.

• Exploring the importance of seamless and immersive experiences online and beyond.
• How can technology drive your omnichannel strategies forward?
• The impact of “Social Commerce”.
• Reviewing the next big trends.