Day 1 - 23 May 2019

eCommerce, UX & CX

08:50AM

Oisin Lunny

Chief Evangelist

OpenMarket

Associated Talks:

08:50AM - Day 1

View eCommerce, UX & CX – Chair’s Welcome & Opening Remarks

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eCommerce, UX & CX – Chair’s Welcome & Opening Remarks

. Oisin Lunny, Chief Evangelist, OpenMarket
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09:00AM

Simon Miles

Global Customer Director

Coca-Cola’s

Associated Talks:

09:00AM - Day 1

View Putting Customer-Centricity First – Defining your CX Strategy

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Putting Customer-Centricity First – Defining your CX Strategy

. Simon Miles, Global Customer Director, Coca-Cola’s
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09:30AM

Morning Sponsor Presentation 4 – Day 1

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10:00AM

Eoin Kenneally

Head of CX – Digital and Insight

Hermes

Associated Talks:

10:00AM - Day 1

View Panel: Customers Loyalty: How to Improve Retention in eCommerce with Personalisation & CX

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Panel: Customers Loyalty: How to Improve Retention in eCommerce with Personalisation & CX

  • What is great CX and how does that support customer loyalty?
  • How can the latest data-driven technologies help to support customer loyalty with targeting & personalisation?
  • Why should brands look at being agile & customer-centric whilst utilising all resources and insights
  • How can dynamic content across search support customer loyalty?
. Eoin Kenneally, Head of CX – Digital and Insight , Hermes
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10:40AM

Networking Break

11:40AM

Punit Parikh, MBA

Global Ecommerce Lead - B2B & B2B2C Ecommerce

Unilever

Associated Talks:

11:40AM - Day 1

View Dive into B2B e-commerce of consumer goods, Challenges and Opportunities

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Dive into B2B e-commerce of consumer goods, Challenges and Opportunities

. Punit Parikh, MBA, Global Ecommerce Lead - B2B & B2B2C Ecommerce, Unilever
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12:10PM

John Watton

Senior Director, Enterprise Marketing EMEA

Adobe

Associated Talks:

12:10PM - Day 1

View Humanizing the Customer Experience using AI

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Humanizing the Customer Experience using AI

. John Watton, Senior Director, Enterprise Marketing EMEA, Adobe
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12:40PM

Anders Holmberg Lange

Head of Gamification

Gucci

Associated Talks:

12:40PM - Day 1

View Play Your Way to Success: Gamification and eCommerce

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Play Your Way to Success: Gamification and eCommerce

  • Why should gamification be built into your brands core values
  • How can gamification motivate and engage customers
  • Utilising to communicate with distracted customer audiences
  • Internal gamification strategies to support sales
. Anders Holmberg Lange, Head of Gamification, Gucci
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01:10PM

Speed Networking & Lunch Break

02:10PM

Graeme Stoker

Senior Marketing Manager - Campaigns/Program Lead

Fujitsu Global

Associated Talks:

02:10PM - Day 1

View Panel: Improve your Marketing ROI with Omni-channel CX Strategies

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Panel: Improve your Marketing ROI with Omni-channel CX Strategies

  • The importance of brands delivering a unique customer experience within their Omni-channels
  • Why customer experience is beyond the online channels
  • Why insights will support interactive experiences for customers
  • How to support an integrated experience across multi-channels

 

. Graeme Stoker, Senior Marketing Manager - Campaigns/Program Lead, Fujitsu Global
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02:50PM

Afternoon Sponsor Presentation 6 – Day 1

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03:20PM

Mitchell Feldman

UKI Chief Digital Officer

Hewlett Packard Enterprise Pointnext

Associated Talks:

03:20PM - Day 1

View Understanding the DNA of your Customers and their Journeys

02:10PM - Day 1

View Panel: Digital Transformation: How Effective Leaders Drive Digital Change

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Understanding the DNA of your Customers and their Journeys

. Mitchell Feldman, UKI Chief Digital Officer, Hewlett Packard Enterprise Pointnext
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03:40PM

Networking Break

04:15PM

Afternoon Sponsor Presentation 11 – Day 1

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04:30PM

Sunil Pithwa

Senior UX Designer

Aviva

Associated Talks:

04:30PM - Day 1

View Panel: The ROI of UX in Digital & Marketing Strategies

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Anna Potanina

UX consultant

Google

Associated Talks:

04:30PM - Day 1

View Panel: The ROI of UX in Digital & Marketing Strategies

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Panel: The ROI of UX in Digital & Marketing Strategies

  • How is User experience is more than just usability?
  • Why is good UX is no longer a luxury – it’s a customer expectation
  • How does UX support brands effectively engaging with customers
  • How Content is Vital to User experience

 

. Sunil Pithwa, Senior UX Designer, Aviva
. Anna Potanina, UX consultant, Google
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05:10PM

David Nefs

Chief Growth Officer

Trouva

Associated Talks:

05:10PM - Day 1

View Psychology of Ecommerce UX – Driving ROI through Influence and Persuasion

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Psychology of Ecommerce UX – Driving ROI through Influence and Persuasion

. David Nefs, Chief Growth Officer , Trouva
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05:40PM

Networking Drinks & Close of Conference