Day 1 - 23 May 2019

eCommerce, UX & CX

08:50AM

Oisin Lunny

Chief Evangelist

OpenMarket

Associated Talks:

08:50AM - Day 1

View eCommerce, UX & CX – Chair’s Welcome & Opening Remarks

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eCommerce, UX & CX – Chair’s Welcome & Opening Remarks

. Oisin Lunny, Chief Evangelist, OpenMarket
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09:00AM

Putting Customer-Centricity First – Defining your CX Strategy

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09:30AM

Morning Sponsor Presentation 4 – Day 1

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10:00AM

Panel: Customers Loyalty: How to Improve Retention in eCommerce with Personalisation & CX

  • What is great CX and how does that support customer loyalty?
  • How can the latest data-driven technologies help to support customer loyalty with targeting & personalisation?
  • Why should brands look at being agile & customer-centric whilst utilising all resources and insights
  • How can dynamic content across search support customer loyalty?
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10:40AM

Networking Break

11:40AM

Humanising Digital Customer Experience – On & Offline

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12:10AM

Lunchtime Sponsor Presentation 5 – Day 1

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12:40PM

Developing & Refining a Seamless Cross-Channel Experience

  • Why is it important to provide a seamless, cross-channel experience?
  • How to identify quick wins to improve brand experiences
  • The importance of designing for the entire customer journey and not just for a single interaction
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01:10PM

Speed Networking

01:30PM

Lunch Break

02:30PM

Panel: Reviewing your Digital & DCX Strategy

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03:10PM

Afternoon Sponsor Presentation 6 – Day 1

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03:40PM

Build Loyalty Through Brand-Led Omnichannel Experiences

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04:10PM

Networking Break

04:40PM

Panel: The ROI of UX in Digital & Marketing Strategies

  • How is User experience is more than just usability?
  • Why is good UX is no longer a luxury – it’s a customer expectation
  • How does UX support brands effectively engaging with customers
  • How Content is Vital to User experience

 

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05:10PM

The Power of UX: Elevating Offline Customer Experiences in 2019

  • Measuring the real impact of solid end-to-end customer experience on your bottom line
  • Which practices should brands adopt into their digital UX strategy
  • How new technologies are enhancing UX
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05:40PM

Networking Drinks & Close of Conference