Consumer analytics and customer experience executive with 25+ years leading global transformation initiatives across diverse industry verticals.

Expert in in AI-enabled customer intelligence capabilities that improve customer engagement, retention, operational efficiency, and service quality at scale.

Deep expertise in customer journey analytics, Voice of Customer strategy, executive KPI governance, workflow digitization, and AI-driven transformation.

Influencer of enterprise strategy, scaling global analytics organizations, and leading cross-functional teams across customer experience, operations, analytics, digital, and technology functions.