Nancy heads the 20-person team that manages the UN’s global social media presences which now have 30 million fans and followers. In addition to planning, coordinating and carrying out broader UN System social media initiatives in eight languages, her team writes and implements social media policies and guidelines. Nancy is also part of the small team of senior managers involved in crisis communications response and provides daily advice to senior UN officials across the UN System, including UN Secretary-General António Guterres. Prior to joining the UN in 2004, Nancy worked in Washington, DC, at both CNN and National Public Radio. She also worked with a development-related NGO called Global Volunteers where she led teams of volunteers to Ghana and Turkey. Fluent in French and enthusiastic about her Spanish-language skills, Nancy holds a masters degree from the University of Maryland-College Park’s College of Information Studies.