Day 1 - 5 October 2022

09:30AM

Morning Partner Presentation – Day One

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10:40AM

Mid-Morning Partner Presentation – Day One

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11:30AM

Understanding the DNA of your Customers and their Journeys

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03:40PM

Owning your Brands Digital Experience

  • Creating an End-To-End Customer Experience
  • Tactics for creating a solid customer engagement strategy
  • Leveraging employees for positive customer experience
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04:10PM

Panel: Evolving the Omnichannel Experience

  • Exploring the importance of seamless and immersive experiences online and beyond
  • Reviewing the next big trends
  • The impact of  “Social Commerce”
  • Technology how to drive your omnichannel strategies forward
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Day 2 - 6 October 2022

09:30AM

Fundamental importance of understanding UX in Marketing

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03:00PM

Panel: Digital Experience Strategy: How to Improve Loyalty, Retention with Personalisation

  • What is a great CX and how does that support customer loyalty?
  • How can the latest data-driven technologies help to support customer loyalty with targeting & personalisation?
  • Why should brands look at being agile & customer-centric whilst utilising all resources and insights
  • How can dynamic content across search support customer loyalty?
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