Day 2 - 25 March 2021
08:30AM
Registration Opens
09:20AM
Digital Experience & eCommerce Strategy – Chair’s Welcome & Opening Remarks
09:30AM
How Content Drives Culture and Commerce
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10:00AM
Panel: Understanding the Customer Experience in the age of Omni-channel
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10:40AM
Digital Experience & eCommerce Strategy Sponsor Morning Presentation
11:10AM
Morning Networking Break
11:45AM
Digital Experience & eCommerce Strategy Sponsor Quick Fire Presentation
12:00PM
Things Can Only Get Better – Customer Journey Development
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12:30PM
Lunch & Networking Break
01:30PM
The ROI of UX in Digital & Marketing Strategies
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02:00PM
Customer Loyalty: How to Improve Retention with Personalization & Digital Experiences
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