Day 1 - 22 September 2021

09:30AM

How Content Drives Culture and Commerce

  • Understanding the world we live in where content drives culture & culture drives commerce
  • Brands taking ownership of their content and relationships with consumers
  • Building a holistic strategy balancing that drives the consumer journe
Hide Details
More Details

10:00AM

Panel: Understanding the Customer Experience in the age of Omni-channel

  • The importance of brands delivering a unique customer experience within their Omni-channels
  • Why customer experience is beyond the online channels
  • Why insights will support interactive experiences for customers
  • How to support an integrated experience across multi-channels
  • Why UX can not be forgotten when delivering digital experiences
Hide Details
More Details

11:45AM

Digital Experience & eCommerce Strategy Sponsor Quick Fire Presentation

Hide Details

12:00PM

Things Can Only Get Better – Customer Journey Development

  • Techniques for mapping your customer journeys across different touchpoints
  • Technology to identify and recognize your customers
  • Strategies to attract, maintain and retain customers
  • Customer demographics, behavioural, psychographic and transactional data
Hide Details
More Details

01:30PM

The ROI of UX in Digital & Marketing Strategies

  • How is User experience is more than just usability?
  • Why is good UX is no longer a luxury – it’s a customer expectation
  • How does UX support brands effectively engaging with customers
  • How Content is Vital to User experience
Hide Details
More Details

02:00PM

Customer Loyalty: How to Improve Retention with Personalization & Digital Experiences

  • What is a great DX and how does that support customer loyalty?
  • How can the latest data-driven technologies help to support customer loyalty with targeting & personalisation?
  • Why should brands look at being agile & customer-centric whilst utilising all resources and insights
  • How can dynamic content across search support customer loyalty?
Hide Details
More Details