• Start Time:
    03:10PM
  • End Time:
    03:40PM
  • Day:
    Day 2

Talk:

  • Reimagining CX strategy in a world shaped by AI, automation, and real-time customer expectations
  • How to align data, technology, and organizational culture around a unified customer vision
  • Balancing efficiency, personalization, and empathy to protect brand trust
  • How to govern data usage, AI decisioning, and customer consent at scale
  • Explore the capabilities and operating models that will shape leading CX organizations by 2028

Associated Speakers:

Victoria Santoriello

VP, Global Customer Experience & Go to Market Strategy

Kate Spade

Associated Talks:

03:10PM - Day 2

View The Future of Customer Experience: AI, Data & Human Connection

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