Day 1 - 9 September 2026

12:30PM

Kel Zhang

Associate Director, Client Strategy, CRM, Omnichannel & eCommerce Performance - North America

BREITLING

Associated Talks:

12:30PM - Day 1

View Roundtable One: Building Content Strategies That Drive Measurable Business Growth

02:00PM - Day 2

View Panel: Human–AI Collaboration: Powering the Next Generation of CRM

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Roundtable One: Building Content Strategies That Drive Measurable Business Growth

Content marketing has entered a new era. As AI reshapes production and audiences demand more authentic, personalised experiences, marketing leaders face increasing pressure to prove commercial impact without compromising creativity. This strategy-led Roundtable brings together senior marketing leaders together to explore how organisations are redefining their content strategies, balancing brand building with performance, securing executive buy-in and investing in the capabilities that will drive future growth.

Join an open, peer-led discussion to exchange experiences, challenge conventional thinking and leave with practical ideas you can implement immediately.

Why Attend?

Connect with fellow marketing leaders to discuss how content strategies are evolving and discover practical approaches to delivering measurable business impact.

Key Discussion Areas

  • Strategic content priorities
  • Measuring commercial impact
  • Building competitive advantage through storytelling
  • Future trends and investment priorities
. Kel Zhang, Associate Director, Client Strategy, CRM, Omnichannel & eCommerce Performance - North America, BREITLING
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12:30PM

Sophie Naufal

Global Influencer Strategy Lead

Pearson

Associated Talks:

12:30PM - Day 1

View Roundtable Two: Scaling Content Creation with AI Without Losing Brand Authenticity

10:30AM - Day 1

View Panel: Content in the Age of AI: Scaling Creativity Without Losing Identity

10:45AM - Day 2

View Panel: The Future of Creator Partnerships: Authenticity, Data & Scale

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Roundtable Two: Scaling Content Creation with AI Without Losing Brand Authenticity

AI is transforming the way marketing teams create, manage and distribute content, but scaling production without sacrificing creativity, governance or brand integrity remains one of the industry’s biggest challenges.

This Innovation & Implementation Roundtable explores how organisations are embedding AI into content operations, implementing effective governance and building workflows that increase efficiency while protecting the authenticity that builds customer trust.

Why Attend?

Learn how leading organisations are adopting AI responsibly while maintaining creativity, quality and brand consistency.

Key Discussion Areas

  • AI-powered content workflows
  • Governance & brand consistency
  • Automation & operational efficiency
  • Emerging AI opportunities
. Sophie Naufal, Global Influencer Strategy Lead, Pearson
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12:30PM

Jimmy Newson

Founder

Moving Forward Small Business

Associated Talks:

02:00PM - Day 2

View The 60-Minute MVP: Live Interactive Application Build and Deployment Lab – Day 2

03:00PM - Day 1

View The Vibe Coding Masterclass: From Strategic AI Infrastructure to Rapid MVP Launch – Day 1

12:30PM - Day 2

View Roundtable Three: Turning Customer Intelligence into Competitive Advantage

12:30PM - Day 1

View Roundtable Three: Designing Lifecycle Strategies That Maximise Customer Lifetime Value

09:50AM - Day 2

View Chair’s Welcome – AI & Marketing Automation

04:40PM - Day 1

View The Crystal Ball of AI: Using Predictive Insights to Future-Proof Your Brand

09:20AM - Day 1

View Chair’s Welcome – Data, Email, CRM & Insights

09:20AM - Day 2

View Chair Opening – Track One– Day Two

09:20AM - Day 1

View Chair Opening – Track One– Day One

12:00PM - Day 2

View Unpacking Segmentation: The Road from Demographics to Psychographics and Beyond

09:20AM - Day 2

View Chair Opening – Track One – Day Two

09:20AM - Day 1

View Chair Opening – Track One – Day One

09:50AM - Day 2

View Chair’s Welcome – Day Two

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Roundtable Three: Designing Lifecycle Strategies That Maximise Customer Lifetime Value

Customer acquisition may win attention, but long-term growth is built through meaningful customer relationships. As expectations for personalised, connected experiences continue to rise, marketing leaders are rethinking how lifecycle strategies can strengthen engagement, improve retention and maximise customer lifetime value.

This Strategy-Led Roundtable brings together senior marketing decision-makers to explore how organisations are designing customer journeys that balance automation with human relevance, align teams around the customer experience and create sustainable commercial growth.

Join an open discussion to exchange ideas, share challenges and discover practical approaches to building stronger customer relationships at every stage of the lifecycle.

Why Attend?

Explore how leading organisations are evolving their lifecycle strategies to increase retention, strengthen customer loyalty and create long-term business value.

Key Discussion Areas

  • Customer Journey Strategy
  • Personalisation & Retention
  • Organisational Challenges
  • Future Opportunities
. Jimmy Newson, Founder, Moving Forward Small Business
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12:30PM

Gloria Tononi

Associate Director, Advertising Tools & Retail Media Operations

Penguin Random House

Associated Talks:

12:30PM - Day 1

View Roundtable Four: Building Intelligent Marketing Automation That Scales

04:30PM - Day 1

View Panel: Marketing at Machine Speed: AI, Automation & Competitive Advantage

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Roundtable Four: Building Intelligent Marketing Automation That Scales

Marketing automation has evolved beyond efficiency. Today’s organisations are integrating AI, customer data and intelligent workflows to create more connected, responsive and scalable marketing operations.

This Innovation & Implementation Roundtable explores how marketing teams are building automation strategies that improve customer experiences while supporting growth, operational agility and measurable business outcomes.

Join fellow practitioners to discuss implementation challenges, technology integration and the practical realities of scaling automation across increasingly complex marketing ecosystems.

Why Attend?

Discover practical approaches to implementing AI-powered marketing automation that delivers measurable business value.

Key Discussion Areas

  • Automation Architecture
  • CRM & Platform Integration
  • AI Decision Making
  • Measuring Automation Performance
. Gloria Tononi, Associate Director, Advertising Tools & Retail Media Operations, Penguin Random House
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12:30PM

Hilary Chiu

Senior Manager, Asia Pacific Digital Assets

PwC Singapore

Associated Talks:

12:30PM - Day 1

View Roundtable Five: Navigating the Future of Paid Media Investment

03:40PM - Day 2

View Panel: Connected Data: The Foundation of Intelligent Marketing

10:45AM - Day 2

View Panel: AI-Powered Intelligence: Building Stronger Brands with Data and Insights

02:00PM - Day 2

View Panel: The Future of AI in Marketing: Trends Marketers Can’t Ignore

04:00PM - Day 1

View Panel: From Data to Action: Human-AI Partnerships Transforming CRM

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Roundtable Five: Navigating the Future of Paid Media Investment

The paid media landscape continues to evolve at an unprecedented pace. Shifting consumer behaviours, AI-driven optimisation, privacy changes and increasing pressure to demonstrate ROI are transforming how organisations invest across channels.

This Strategy-Led Roundtable brings together senior marketing leaders to discuss how they are adapting media investment strategies, balancing brand and performance objectives, improving measurement and preparing for the next generation of advertising. Share experiences, debate emerging trends and gain fresh perspectives on building smarter, more resilient media strategies.

Why Attend?

Learn how senior marketing leaders are reshaping paid media strategies to maximise performance in an increasingly complex advertising landscape.

Key Discussion Areas

  • Budget Allocation
  • Measurement & Attribution
  • Channel Diversification
  • Preparing for What’s Next
. Hilary Chiu, Senior Manager, Asia Pacific Digital Assets, PwC Singapore
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12:30PM

Jordan Mollins

Director SEO/AEO

Tapestry

Associated Talks:

04:30PM - Day 1

View Panel: Winning Search Visibility in 2026: SEO, AI & Digital Discovery

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Roundtable Six: Maximising Search & Media Performance Through Data and AI

Artificial intelligence and advanced audience insights are transforming the way organisations plan, optimise and measure paid media performance. From predictive bidding and audience segmentation to automated optimisation and real-time reporting, marketing teams have more opportunities than ever to improve campaign effectiveness.

This Innovation & Implementation Roundtable explores the technologies, data strategies and operational approaches helping organisations unlock greater performance through AI while maintaining transparency, control and measurable commercial outcomes.

Why Attend?

Explore practical ways to use AI, automation and audience data to improve campaign performance and marketing efficiency.

Key Discussion Areas

  • AI Optimisation
  • Audience Targeting
  • Measurement & Reporting
  • Emerging Technology
Moderator: . Jordan Mollins, Director SEO/AEO, Tapestry
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Day 2 - 10 September 2026

12:30PM

Ash Ahmad

Head of Content & Social Media Marketing

Consultant

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Roundtable One: Building Brands That Stand Out in an AI-Driven World

As AI accelerates content creation and customer expectations continue to evolve, brands face increasing pressure to differentiate through authenticity, creativity and trust. Building a distinctive brand has never been more important—or more challenging. This Strategy-Led Roundtable brings together senior marketing leaders to discuss how organisations are strengthening brand positioning, fostering meaningful customer relationships and creating long-term competitive advantage in an increasingly automated world.

Why Attend?

Explore how leading brands are balancing innovation with authenticity to build stronger customer relationships and sustainable growth.

Key Discussion Areas

  • Brand Positioning
  • Creative Leadership
  • Community & Trust
  • Future Brand Building
Moderator: . Ash Ahmad, Head of Content & Social Media Marketing, Consultant
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12:30PM

Vik Khagram

VP of Influencer Marketing

Golin Ketchum

Associated Talks:

12:30PM - Day 2

View Roundtable Two: Building High-Impact Creator & Influencer Programmes

10:45AM - Day 2

View Panel: The Future of Creator Partnerships: Authenticity, Data & Scale

10:30AM - Day 1

View Panel: The Keys to Creator & Influencer Success

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Roundtable Two: Building High-Impact Creator & Influencer Programmes

Creator marketing has evolved into a strategic growth channel, but scaling authentic partnerships while delivering measurable business outcomes remains a challenge for many organisations.

This Innovation & Implementation Roundtable explores how marketing teams are identifying the right creators, measuring campaign effectiveness and building operational frameworks that support long-term creator partnerships.

Join peers to discuss practical strategies, emerging trends and lessons learned from successful influencer programmes.

Why Attend?

Learn how organisations are building scalable creator programmes that deliver measurable commercial impact.

Key Discussion Areas

  • Creator Selection
  • Campaign Measurement
  • Content Production
  • Scaling Programmes
. Vik Khagram, VP of Influencer Marketing, Golin Ketchum
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12:30PM

Jimmy Newson

Founder

Moving Forward Small Business

Associated Talks:

02:00PM - Day 2

View The 60-Minute MVP: Live Interactive Application Build and Deployment Lab – Day 2

03:00PM - Day 1

View The Vibe Coding Masterclass: From Strategic AI Infrastructure to Rapid MVP Launch – Day 1

12:30PM - Day 2

View Roundtable Three: Turning Customer Intelligence into Competitive Advantage

12:30PM - Day 1

View Roundtable Three: Designing Lifecycle Strategies That Maximise Customer Lifetime Value

09:50AM - Day 2

View Chair’s Welcome – AI & Marketing Automation

04:40PM - Day 1

View The Crystal Ball of AI: Using Predictive Insights to Future-Proof Your Brand

09:20AM - Day 1

View Chair’s Welcome – Data, Email, CRM & Insights

09:20AM - Day 2

View Chair Opening – Track One– Day Two

09:20AM - Day 1

View Chair Opening – Track One– Day One

12:00PM - Day 2

View Unpacking Segmentation: The Road from Demographics to Psychographics and Beyond

09:20AM - Day 2

View Chair Opening – Track One – Day Two

09:20AM - Day 1

View Chair Opening – Track One – Day One

09:50AM - Day 2

View Chair’s Welcome – Day Two

View Full Info

Roundtable Three: Turning Customer Intelligence into Competitive Advantage

Customer data has become one of the most valuable assets available to modern marketers, yet transforming insights into meaningful business action remains a significant challenge. This Strategy-Led Roundtable explores how organisations are using customer intelligence, AI and advanced analytics to make smarter decisions, improve customer understanding and create sustainable competitive advantage. Join fellow marketing leaders to discuss data strategy, organisational alignment and the future role of AI in customer insight.

Why Attend?

Discover how customer intelligence can support better decision-making, stronger customer experiences and long-term business growth.

Key Discussion Areas

  • Data Strategy
  • Customer Intelligence
  • Organisational Challenges
  • The Future of AI & Insights
. Jimmy Newson, Founder, Moving Forward Small Business
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12:30PM

Drew Lesicko

VP and GM, Health and Wellness

CNN

Associated Talks:

02:00PM - Day 2

View Panel: Retention Reimagined: Personalization, Loyalty & Long-Term Growth

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Roundtable Four: Connecting CRM, AI & Data for Smarter Marketing

Delivering connected customer experiences depends on the seamless integration of CRM platforms, customer data and AI-powered decision-making. This Innovation & Implementation Roundtable explores practical approaches to integrating marketing technologies, improving data quality and activating customer insights across multiple channels. Share experiences with peers and discover implementation strategies that help marketing teams work smarter while delivering more relevant customer engagement.

Why Attend?

Explore practical approaches to integrating CRM, AI and customer data to create more intelligent marketing programmes.

Key Discussion Areas

  • Data Integration
  • AI & Predictive Analytics
  • Technology Stack
  • Measurement & Activation
Moderator: . Drew Lesicko, VP and GM, Health and Wellness, CNN
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12:30PM

Jenna Levin

Senior Director, Global Digital Commerce

Colgate-Palmolive

Associated Talks:

12:30PM - Day 2

View Roundtable Five: Delivering Connected Customer Experiences Across Every Touchpoint

03:40PM - Day 2

View Panel: Marketplace Marketing: Driving Growth in a Connected Commerce Landscape

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Roundtable Five: Delivering Connected Customer Experiences Across Every Touchpoint

Customers no longer experience brands through a single channel. They expect connected, consistent and personalised interactions wherever and whenever they engage. This Strategy-Led Roundtable explores how organisations are developing omnichannel strategies that unite marketing, sales and customer experience to strengthen loyalty, improve engagement and drive long-term growth. Join fellow marketing leaders to discuss the future of customer experience and the organisational changes required to deliver it successfully.

Why Attend?

Discuss how leading organisations are creating seamless customer experiences across every stage of the customer journey.

Key Discussion Areas

  • Omnichannel Strategy
  • Customer Experience Leadership
  • Organisational Alignment
  • The Future Customer Journey
. Jenna Levin, Senior Director, Global Digital Commerce, Colgate-Palmolive
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12:30PM

Stephen Coppola

Senior Director, Ecommerce Analytics, Personalization and GM of Shop Samsung App

Samsung Electronics

Associated Talks:

02:00PM - Day 2

View Panel: Retention Reimagined: Personalization, Loyalty & Long-Term Growth

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Roundtable Six: Delivering Hyper-Personalisation at Scale

Customers increasingly expect brands to deliver relevant, personalised experiences in real time, but achieving this at scale requires the right combination of technology, data and AI. This Innovation & Implementation Roundtable explores how organisations are using customer intelligence, automation and advanced personalisation technologies to deliver more meaningful interactions while balancing governance, privacy and operational complexity. Join peers to discuss practical implementation strategies and the future of personalised marketing.

Why Attend?

Learn how organisations are delivering real-time, AI-powered personalisation that improves customer engagement and business performance.

Key Discussion Areas

  • Personalisation Technology
  • Data & Segmentation
  • Real-Time Activation
  • Measuring Success
Moderator: . Stephen Coppola, Senior Director, Ecommerce Analytics, Personalization and GM of Shop Samsung App, Samsung Electronics
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